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  • PayPal & WHMCS not auto accepting payments
    When a client pays an invoice in WHMCS, paypal doesn't auto accept it.I have to manually accept it. Any clue why? […]
  • Caution
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  • IntegriPay
    Hello, Does anyone in here have any experience with IntegriPAY? Their website is www.IntegriPAY.com When I spoke to the […]
  • Payment Disputes
    Hi cant i clam a refund from paypal If i get hosting from some company and if the serivce is not good ? it seems that paypal does not r […]
  • PayPal & Chargebacks
    Hello, We were wondering if some people here could introduce us with some more information about this. We use PayPal as our gateway an […]
  • 28Dec

    I came across some forums where some service providers of BIN (Bank Identification number) numbers offered those for sale. There are a lot of great Credit Card Anti Fraud providers that offer access to those numbers, however, the credit card association like Visa and MasterCard do not accept any member sharing them.

    What are the BIN numbers used for ? If you Accept Credit Card Payments on your website or even Offline through a Virtual Terminal, then you can quickly compare live transactions against the BIN’s to validate the credit card number, also if a card is stolen, it will be listed as Stolen Card in the BIN database. So you will like to have an up to date BIN database to be effective.

    So it is a question of where those numbers are released. If you Accept Credit Card Payments you will properly have faced fraud, fraud like someone that have bought a product or service from you and then made a chargeback or fraud where your credit card processor notified you that the transaction for a certain transaction was fraud due to wrong or non existing address or the card number is from a stole card.

    What can you do about it? You will need to find a solution provider which is specialized in Credit Card Fraud on the Internet; you will be interested in looking at services like MaxMind or similar. The only problem is that most services only offer you a limited range of options to prevent fraud. They do offer you key data and some offer you a Management Interface where you can set up a few rules but so far no one offers a complete solution which protects you against fraud and where you can customize the system to meet your business requirements, sorry, there are a few companies but most small and medium sized companies cant effort the costs for it.
    A good alternative would be to get those BIN numbers which I explained at the beginning of this post; however you will need to build your own script or software to use the BIN’s effectively. It makes no sense to buy them and just compare your Internet credit card transactions against the database, it needs more.

    The question is; why does the card association not release this information the authorized payment service providers or at least let those companies compare their data against the BIN’s it would increase fraud dramatically. It is a question which will be left unanswered, sorry.

    A theory could be that it is for security reasons and because the card association and its members not have full control of each and every payment gateway provider to make sure that they don’t release it to unauthorized people. This obviously is true, since if they had, there would not be that many companies offering the BIN’s for sales.

    A good advice, if you offer your customers to pay online at your website and you also want to Accept Credit Card Payments, than use the tools available, even if they are not sufficient it is better than not have anything and just see the charge backs coming.

    This posts contains the opinions of CCLOGIC LLC and its authors and don’t the opinions of neither the Card Association nor other Payment Service Providers.

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  • 23Dec

    Starting up an online business involves a lot of work and commitment for the merchant; confidence in the product, building and developing the web site, advertising and promotion are just a few of the activities that will make the business grow and succeed. Therefore, when a merchant sees his profits being eaten up by fraudsters and chargeback penalties, it is understandable he wants to do everything in his power to put a stop to credit card fraud. Although accepting credit card orders on a website allows merchants to automate online sales and reduce costs, the real target is to control the menace of fraudulent online credit card transactions.

     

     

    More often than not, the credit card holder doesn’t lose out if their card is used in a fraudulent transaction; the credit cards issuing bank covers the loss and reimburses the customer since they are keen to keep their custom and encourage more spending on the credit card as it generates big profits for them. The customer is often liable for the first $50 of a fraudulent transaction but issuing banks will often return all monies as a show of good will. The merchant takes most of the costs of fraud in the loss of the product or service, chargeback penalties and transaction fees, never mind the time spent in checking transactions, chasing up payments and reporting the crime.

     

     

    Credit card fraud runs into billions of dollars each year and increases as internet usage grows and more new businesses venture online. In recent years credit card companies have had to look seriously at the issue of credit card fraud and deploy methods that will curtail fraudulent transactions. All merchants at some point will experience online fraud, reporting it to the police will do little as there just aren’t the resources or time to solve these types of crimes and usually investigation costs far exceed the actual amount stolen, especially if it is an international crime.

     

     

    Choosing the right payment gateway provider suitable for the type of business is crucial, if the business is new it might be more practical  financially to make a contract with a third party provider, as they deal with most of the transactions, but as business increases the transaction fees for each sale can start to add up.

     

     

    One of the most important features for a website is the anti-fraud system; make certain it is suitable for your type of business. No business is the same, the product and type of customer attracted to the website will be different in every case and the anti-fraud tools should reflect this. Merchants will experience varying levels of crime depending on the type of product on sale, geographical location and the merchants own knowledge of fraud.

     

    The larger credit cards such as Visa and MasterCard have a programme whereby they monitor the amount of chargebacks produced by each merchant, if merchants exceed their given limit then they have to pay penalties. Banks impose penalties to encourage merchants to be more diligent when checking credit card transactions. If a merchant does experience many chargebacks, then the banks will discuss the situation with them and offer advice and security tips on techniques to reduce the number.

     

     

    These can include making a record of the e-mail address, card number and phone number of those who have caused the chargebacks; observing how regularly an individual card is used; limiting the amount one card can charge without authentication and supplying a merchant with a customer service telephone number to call if there is a query. The credit card providers research into the areas where security is the weakest and use this information to get merchants to take extra precautions at these points.

    Internet credit card fraud will continue to grow and as an online merchant there is a responsibility to utilize an anti-fraud system and start the implementation today. Each time a merchant receives an order from a new customer there is the chance that this will be a fraudulent transaction. The merchant has to decide; a possible fraud or revenue? Costs in advertising and promoting the website and products are high and potential customers might turn out to be valuable life-long shoppers, setting rigorous fraud policies might scare them off and limit profitability. Look online for an effective payment gateway provider with a high security anti-fraud system.

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  • 15Dec

    Credit card fraud is an increasing threat to businesses selling goods and services through the internet. Online merchants have to offer their clients payment by credit card if they want to increase sales and keep existing customers, however, if fraudsters have used a stolen credit card or its data to purchase goods the merchant loses money because of chargeback penalties. Merchants can refuse to accept transactions that they are suspicious of in order to avoid chargeback penalties; however, this can have a detrimental effect as the merchant could end up losing out on legitimate sales.

     

    Normally a chargeback will start with the credit card holder noticing a discrepancy on their statement whereby they will have been charged for a purchase that wasn’t authorized by them, they will make a complaint to the credit card provider. Mostly, the merchant is responsible for the fraudulent transaction, unless they can show that the transaction was valid. The provider will take the original amount from the merchant plus an administration fee levied by them, so the merchant loses the goods or services provided, plus the amount paid for them and the fee levied. This is known as the chargeback penalty. There could also be currency conversion commissions to be paid. The bank collects the chargeback fees as they arise so the merchants’ bank account could become overdrawn and bank charges incurred.  The merchant can appeal if they disagree with the charge and if the appeal succeeds then the merchant will be refunded the charges. 

    Sometimes, a dishonest customer will purchase an item using their credit card online and then make a complaint to the credit card company that it is a fraudulent transaction, after they have received the goods. In these situations merchants can have trouble recuperating the payment.

    If the merchant is dishonest or just doesn’t have the money to return then the credit card provider is liable for returning the funds to the customer, so to minimize this risk, the merchants chargeback risk is assessed rigorously.  Many credit card frauds can be stopped when the customer inputs their personal details; if the merchant has an efficient security check he will prevent many chargeback penalties himself as well as gaining a reputation as a trustworthy business with the credit card provider.

     

    Credit card companies set a limit to the number of chargebacks generated by a merchant. If the number of chargebacks goes above this limit then the merchant will be fined by the company.  As well as penalties and fines imposed, chargebacks can also harm a merchants business and reputation. If, even after a fine is imposed, the number of chargebacks continues to be high, the credit card provider can decide that the costs are too high and cancel the merchants account. The merchant would be unable to accept credit cards as payment on his website and consequently lose out on sales. For some online merchants this would involve losing the majority of their sales and result in the end of their internet business.

     

    There are many effective and valuable online credit card fraud systems on the market today that can help prevent chargeback penalties. The systems are designed to identify attempted fraud in the early ordering stages and alert the merchant so they can void the transaction. Many online merchants have no understanding of the extent of online fraud and overlook it until it is too late; awareness arrives with costs, fees and penalties. Costs of purchasing an anti-fraud system will far outweigh penalties incurred and protect your business reputation. There are a number of good websites that provide anti-fraud systems. A good system will protect you from fraudulent transactions, meaning less losses and more profit for your business and ultimately benefit your customers.

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  • 15Dec

    As more and more retail and service providers make the decision to sell their products online in order to meet demand, online credit card fraud increases and millions are spent in expenses each year. Most online fraud is committed by using stolen credit card information; the most common method is copying information from retailers, online or offline. Merchants who sell and ship their products online have to deal with the security issue of the credit card holder and card not physically present at the time of purchase, (commonly known as CNP – card not present) so the merchant has to depend on the details that the buyer inputs online. It is impossible for a merchant to verify that the purchase is legitimate. There are various ways to try to identify and prevent credit card fraud.

    Each computer has its own unique address that identifies the location of the computer network. This is known as the IP address. You can identify where the order was placed by finding out the IP address.

    Always be cautious of orders where the address for the item to be sent to is a Post office box number or a mail forwarding address. Google can check an address and identify if it is a mail forwarding company.

    Unusual orders should always be carefully scrutinized. These might be requests for vast quantities of the same product or the same item ordered in multiple quantities. Also watch out for multiple orders placed from the same customer or orders placed with different names but the same credit card number or the same shipping address.

    If the customer requests the order to be dispatched straight away don’t be inclined to rush through the security checks in order to not lose the sale. Many fraudsters do this deliberately, on the basis that if they give you limited time details won’t be checked thoroughly.

    Some order processing software has referrer information on orders so you can look into which terms the customer used to find your site. When searching for products, people will normally search the category or the keywords products are advertised under, when fraudsters are looking they will be more likely to search under ‘overnight delivery’ or ‘international shipping’ rather than the keywords associated with the product.

    Normally the billing address matches the shipping address, so if these differ take care to check through other details provided.

    Contact details provided can sometimes send up discrepancies. Look out for the area/city given as the address and see if the area code is a match. If the customer uses a free email account, such as Yahoo, Hotmail or Google, be wary of email addresses that don’t match the customer’s name.

    Many fraudulent transactions can be prevented straight away with vigilance and an awareness of what to look out for. If you are really unsure of an order never complete the transaction unless you have done everything you can to confirm the details. As the merchant, if a credit card is a fraud then the goods or services are lost along with the payment, the fees for processing the payment, any currency conversion commissions and there will be a chargeback penalty. On the other hand, if merchants refuse transactions as they are suspicious they face the chance of losing a legitimate sale.

    There are a number of good websites that provide anti-fraud systems. A good system will protect you from fraudulent transactions, meaning less losses and more profit for your business and ultimately benefit your customers.

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